Privacy Policy – Clean House Solutions Ltd

Last updated: 5 May 2026

This Privacy Policy explains how Clean House Solutions Ltd collects, uses, stores and protects personal information when you contact us, request a quotation, book a cleaning service, use our website or communicate with us by phone, email, WhatsApp, SMS or other methods.

Clean House Solutions Ltd is committed to protecting your privacy and handling your personal information responsibly, fairly and transparently.

1. Who We Are

Company name: Clean House Solutions Ltd
Company number: 13336191
Website: www.cleanhousesolutions.co.uk
Email: office@cleanhousesolutions.co.uk
Telephone: 0203 488 2727
WhatsApp: 07713 893 683

For the purposes of data protection law, Clean House Solutions Ltd is the data controller for the personal information we collect and use.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

  • Your name.
  • Your email address.
  • Your telephone number.
  • Your property address or service address.
  • Your postcode.
  • Details about the property or cleaning service required.
  • Information provided through our contact forms, quote forms, email, WhatsApp, SMS or phone calls.
  • Preferred booking dates and access instructions.
  • Parking information, key collection details or entry codes where necessary.
  • Invoice and payment information.
  • Photos or videos of the property or items before and after cleaning, where relevant.
  • Complaint details, check-out reports or supporting photos.
  • Reviews, feedback or testimonials you choose to provide.
  • Website usage information, such as pages visited, device type, browser type and general analytics data.

We do not intentionally collect payment card details through our website.

3. How We Collect Personal Information

We may collect personal information when you:

  • Submit a contact form or quote request on our website.
  • Contact us by email, phone, WhatsApp, SMS or social media.
  • Request or confirm a booking.
  • Ask us to provide a quotation.
  • Use our cleaning services.
  • Send us property information, photos or access details.
  • Make a payment or receive an invoice.
  • Leave a review or provide feedback.
  • Visit or interact with our website.

We may also receive information from estate agents, landlords, tenants, property managers or other third parties where they arrange cleaning services on your behalf or provide property access details.

4. Why We Use Your Personal Information

We use personal information for the following purposes:

  • To respond to enquiries and provide quotations.
  • To arrange, confirm and carry out cleaning services.
  • To contact you about bookings, access, parking, keys or service details.
  • To issue invoices and process payments.
  • To keep accurate business and accounting records.
  • To deal with complaints, re-clean requests or service issues.
  • To provide customer support.
  • To improve our services and website.
  • To protect our business, staff, customers and legal rights.
  • To comply with legal, tax, accounting and insurance obligations.
  • To request or display reviews and feedback where appropriate.
  • To send service-related updates or follow-up messages.

We do not sell your personal information.

5. Our Lawful Bases for Using Personal Information

We only use your personal information where we have a lawful basis to do so. Depending on the situation, we may rely on one or more of the following lawful bases:

Contract
We use your information to provide quotations, confirm bookings and carry out cleaning services.

Legal obligation
We may need to keep certain records for tax, accounting, company and legal purposes.

Legitimate interests
We may use your information to manage our business, respond to enquiries, deal with complaints, maintain service records, protect our legal rights, improve our website and communicate with customers.

Consent
Where required, we may rely on your consent, for example for certain types of marketing communication or non-essential cookies.

You may withdraw consent at any time where consent is the lawful basis for processing.

6. Photos and Videos

We may take before and after photos or videos of properties, rooms, appliances, carpets, upholstery, mattresses or other items for the following reasons:

  • To record the condition of the property or item before work begins.
  • To show the work completed.
  • To support quality control.
  • To deal with complaints or re-clean requests.
  • To provide evidence to customers, landlords, tenants, estate agents or property managers where appropriate.
  • To protect our business in case of disputes.

We will take reasonable care not to include personal or sensitive information in photos where possible.

We will not publicly use photos for marketing in a way that clearly identifies a customer or private property without appropriate care and permission where necessary.

7. Sharing Personal Information

We may share personal information where necessary with:

  • Our staff, cleaners or subcontractors who need the information to carry out the service.
  • Estate agents, landlords, tenants or property managers involved in arranging or checking the service.
  • Accountants, bookkeepers or invoicing software providers.
  • Payment providers, banks or financial institutions.
  • Website hosting providers, email providers and IT service providers.
  • Insurance providers or legal advisers.
  • Debt recovery services where invoices remain unpaid.
  • Public authorities, HMRC, regulators or law enforcement where required by law.

We only share information where necessary and appropriate.

8. How Long We Keep Personal Information

We only keep personal information for as long as necessary for the purpose it was collected.

As a general guide:

  • Enquiries and quote requests may be kept for up to 24 months.
  • Customer booking records may be kept for up to 6 years.
  • Invoices, payment and accounting records are normally kept for 6 years.
  • Complaint records, photos and related evidence may be kept for up to 6 years where needed to protect our legal rights or deal with disputes.
  • Marketing preferences may be kept until you unsubscribe or ask us to remove them.
  • Website analytics data may be kept for a limited period depending on the tools used.

We may keep information for longer if required by law, insurance, accounting, tax, dispute resolution or legal reasons.

9. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include:

  • Using password-protected systems.
  • Limiting access to personal information.
  • Using secure email, website and hosting services where possible.
  • Keeping business records organised and protected.
  • Only sharing information with people or service providers who need it.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Marketing Communications

We may contact existing or previous customers with service-related updates or occasional information about our services where we believe this may be relevant.

You can ask us to stop sending marketing messages at any time by contacting us at:

office@cleanhousesolutions.co.uk

We do not sell your details to third-party marketing companies.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website work properly, improve user experience, understand website traffic and support online marketing or review features.

Cookies may collect information such as:

  • Pages visited.
  • Time spent on the website.
  • Browser and device type.
  • General location based on IP address.
  • How visitors find and use the website.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on how they are used.

You can usually control cookies through your browser settings. If we use a cookie banner or consent tool, you can manage your preferences there.

12. Links to Other Websites

Our website may contain links to third-party websites, such as review platforms, social media pages, payment providers or other useful resources.

We are not responsible for the privacy practices, security or content of third-party websites. You should read their privacy policies before providing personal information to them.

13. Your Data Protection Rights

Under data protection law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information in certain circumstances.
  • Ask us to restrict how we use your information.
  • Object to certain uses of your information.
  • Request a copy of your information in a portable format.
  • Withdraw consent where we rely on consent.
  • Complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.

To exercise your rights, please contact us using the details below.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Clean House Solutions Ltd
Email: office@cleanhousesolutions.co.uk
Telephone: 0203 488 2727
WhatsApp: 07713 893 683
Website: www.cleanhousesolutions.co.uk

15. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page. The “Last updated” date at the top of the policy will show when it was last changed.